SHIPPING & REFUNDS

SHIPPING POLICY

Packages ship Monday - Friday. We do our best to ship orders the same day that they are placed.

 **Free Shipping Over $50*

Type                             Estimated Shipping Time             Price

USPS First Class Mail         3-7 Business Days                                $4.99

USPS Priority Mail              2-5 Business Days                                $8.50

UPS Ground                       3-7 Business Days                                $8.99

Important: If you have an address that experiences frequent delivery issues or theft, please choose a Signature Confirmation shipping option at checkout. This will ensure that your package is not left unattended at your doorstep.

If you have a mailbox that can only be accessed by USPS, please choose a USPS shipping option at checkout.

If you have special delivery instructions such as hours you'll be home, a location to leave the package, a gate code, etc., place a note in your cart before checkout and we will add it as a memo on your shipping label.

If you'd like to insure your package, you can find insurance options here.

Packages lost 'In Transit' by the shipping carrier are covered by us and a duplicate order will be sent or store credit issued.

Once a package has been deemed 'Delivered' or 'Available for Pickup' by the shipping carrier we are no longer responsible for the package.

Depending on the value of the order, we may add signature confirmation tracking to ensure that the package is not left unattended at your doorstep. 

International Shipping

International shipping rates are calculated at time of checkout. If rates are not configured for your country, please contact us. 

USPS has recently suspended service to some countries, if this is the case for your country then the package will be shipped via GlobalPost.

Esme Gems is not responsible for customs and import taxes.

REFUND POLICY

At Esme Gems, we want you to be happy with your purchase. We gladly accept returns if you are not satisfied with the product.

If you are seeking to return please follow the steps below:

  1. Highlight or clearly mark on the invoice the return items.

  2. Take a photo of the items.

  3. Email the marked invoice and photos to contact@esmegems.com

We will respond to your return request promptly. Please note that we do not accept exchanges, only returns.

Conditions of returns:

  • Items can be returned for a refund within 14 days of delivery.

  • Beads must be in their original condition.

    • Strands cannot be cut, restrung, or altered in any way.

    • Packaged products must be unopened.

  • Items marked 'Clearance' are not refundable.

  • Shipping charges are non-refundable.

  • Returns that cause the value of an order to drop below the free shipping threshold will be charged shipping.

  • Return shipping cost are the responsibility of the sender. We do not offer return shipping labels at this time.

For returns on large quantity orders that received discount pricing, we reserve the right to recalculate an orders value and apply eligible discounts based on the unreturned items.