STORE POLICY

TERMS & CONDITIONS
COPYRIGHT 

All content included on this site, such as text, graphics, logos, button icons, images, data compilations, is the property of the Company and protected by international copyright laws. The compilation of all content on this site is the exclusive property of the Company, with copyright authorship for this collection by the Company, and protected by international copyright laws.

LICENSE AND SITE ADDRESS 

The Company grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any logo, or other proprietary information (including images, text, page layout, or form) of the Company and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Company’s name without the express written consent of the Company. Any unauthorized use terminates the permission or license granted by the Company. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Company so long as the link does not portray the Company, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of the Company’s logo or other proprietary graphic as part of the link without express written permission.

REVIEWS, COMMENTS, E-MAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Company reserves the right (but not the obligation) to remove or edit such content. The Company takes no responsibility and assumes no liability for any content posted by you or any third party. If you do post content or submit material, and unless we indicate otherwise, you grant the Company a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant the Company the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify the Company for all claims resulting from content you supply.

PRODUCT DESCRIPTION

The Company attempts to be as accurate as possible. However, the Company does not warrant that product descriptions or other contents of this site are accurate, complete, reliable, current, or error-free. In particular, the actual color and the dimension of the items may differ slightly and the Company holds no responsibility in ensuring absolute similarities between the actual product and the images perceived online.

PRICE

The prices quoted are in United States dollars (USD) and they apply only to the quantities and postage charges specified by the Company in its invoice or in the acceptance of the Customer’s order. Orders are accepted only on condition that the products will be invoiced at the price prevailing at the date of actual dispatch; unless otherwise agreed between the Company and the Customer. Unless otherwise stated, there will be a separate charge for postage.

PRIVACY & SAFETY

Esme Gems respects and upholds the confidentiality of information and the privacy of individuals and is committed to user, visitor and customer privacy.

As we gather important information from our users and customers (collectively "Customers" or "you" or "your"), we have established this Privacy Policy to establish our information gathering and dissemination practices. By accessing this Website, you acknowledge and agree to this Privacy Policy.

INFORMATION COLLECTION

We may require customers who visit and purchase from our website to provide us contact information, which may include but is not limited to the customer's name, company name, address, phone number, email address, cookies, billing information, billing name and address, and other information as detailed under "Personal Information".

Besides the Personal Information, we may also collect other information regarding your use of the Website. 

We may also collect or ask for additional Personal Information. You can opt out of providing this additional information by not entering it when asked or not using the Website, although not providing it may hinder your ability to use the Website. Information collected is used to provide and maintain the Website and is used at Esme Gems discretion. This Information can also be used to contact you to further discuss the services we provide, and to send information regarding EsmeJewelry US, its products and other activities such as promotions and events. You may be invited to receive email correspondence by providing an email address. Your email address and any Personal Information will not be distributed or shared with third parties unless it is to transact such business as you have contracted us to do, to comply with legal processes and/or law enforcement requests, or to conduct any business as EsmeJewelry US, in its sole discretion, deems reasonable. 

RECORD KEEPING OF PERSONAL INFORMATION

Record Keeping of Personal Information may be necessary for business purposes or to enable us to respond to your concerns.

We may hold Personal Information for the following purposes:

(1) Internal accounting and administration;

(2) To provide you with information about your account;

(3) To respond to inquiries;

(4) Enhancing and improved customer service, product options and to improve product performance;

(5) Promotions, competition entry forms, redemption vouchers, and special offers where you voluntarily supplied your personal details;

(6) To analyze our website usage.

MANAGING YOUR PERSONAL INFORMATION

You may have contact with us personally, by telephone, mail, over the Internet or other electronic medium.

We take all reasonable steps to keep your Personal Information secure through the use of secure computer storage, hard copy files and other records.

We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure. You have the right to access the Personal Information you have provided to us.

If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information we hold about you is inaccurate or out of date then we will promptly correct it upon receipt of the changes from you.

UPDATE OF PRIVACY POLICY

From time to time, it may be necessary for us to review and revise our privacy statement.

We reserve the right to change our privacy statement at any time and to notify you by publishing an updated version of the policy on the Esme Gems website at www.esmegems.com

 

WHOLESALE INQUIRIES

Please read this page in its entirety prior to submitting your documentation.

To qualify for the wholesale discount and tax exempt status, please follow the steps below.

  1. Register for an account. You can do this by clicking here. You will receive a 'Customer Account Confirmation' email after you register.

  2. Reply to the Customer 'Account Confirmation' email with a copy of your state issued Sales Tax Permit.

Note: You must send a scan or legible photo of your state issued Sales Tax Permit. Your Sales Tax ID number alone is not sufficient. This is a requirement for sales tax exemption.

Even if we are not collecting sales tax in your state, we still require this document as proof of a legitimate active business to qualify for a discount.

Please do not send a copy of your Federal EIN notice or Article of Organization for your LLC.

Depending on your state, the Sales Tax Permit may be called:

  • Sales Tax and Use Permit

  • Resale Certificate

  • Reseller Permit

We will verify the permit with state. Your Sales Tax Permit must have an 'Active' Status. 'Inactive' permits cannot be accepted.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments